Support & FAQ
Everything you need to manage your Study.Buddies account, understand plan allowances, configure store subscriptions, or contact our team directly.
Operated by Abdullah Mahmood (trading as A&M Apps).
Response time: Within 2 business days
Get in touch with support
Have a question or encounter an issue? We reply within 2 business days. Please include your device model, app version, and screenshots for fastest resolution.
Operated by Abdullah Mahmood (A&M Apps)
Quick Section Navigation
1. Billing & Subscriptions
How do I cancel my subscription?
Subscriptions are managed directly in your store or payment provider settings:
- 1Open device Settings
- 2Tap your Apple ID / Name
- 3Tap Subscriptions
- 4Select Study.Buddies & tap Cancel
- 1Open the Google Play Store
- 2Tap your Profile Icon (top right)
- 3Select Payments & subscriptions
- 4Choose Study.Buddies & tap Cancel
I paid but my account still shows Free
Open the subscription plan screen inside Study.Buddies and tap Restore purchases. Store confirmation tokens occasionally take up to a minute to synchronize with the server.
How do I request a refund?
Refunds are managed by Apple or Google directly, depending on where you made your purchase:
2. Plan Features & Allowances
Credits are shared across all AI features so you can spend them where needed. They reset on your monthly billing anniversary. Check Settings › AI usage anytime to inspect your live balance.
| Per Month | Free | Starter | Pro | Max |
|---|---|---|---|---|
| Monthly credits | 100 | 3,000 | 6,000 | 12,000 |
| Lecture recording | - | up to 60 min | up to 75 min | up to 75 min |
| Page scanning | up to 2 pages | up to 5 pages | up to 5 pages | up to 5 pages |
| PDF import | - | Yes | Yes | Yes |
| AI study assistant | - | Yes | Yes | Yes |
| Ask AI to edit a note | - | - | Yes | Yes |
| Quizzes & flashcards | Yes | Yes | Yes | Yes |
| Export to Markdown & PDF | Unlimited | Unlimited | Unlimited | Unlimited |
Do unused credits roll over?
Allowances reset at the start of each new billing period and do not accumulate across months.
Why has AI paused on my account?
Automated safeguards occasionally pause requests if network retry loops occur. Quota is protected. Email us to resume immediately.
3. Using the App
How long can a lecture recording session be?
Live lecture recordings can be up to 75 minutes per session on Pro & Max plans (up to 60 minutes on Starter). Direct audio file imports are supported up to 500 MB.
Can I scan multiple pages at once?
Yes! The multi-page scanner lets you capture up to 5 pages in a single batch on paid plans (up to 2 pages on Free), synthesizing them into one clean, structured study note with clear formulas and key concepts.
How do I export my notes and study decks?
You can export any note as a formatted Markdown (.md) or PDF document at any time from the editor toolbar without lock-in.
4. Account & Data Deletion
In accordance with Google Play Developer Policy and global privacy standards, you have the right to permanently delete your account and all associated personal data at any time.
If you currently have access to the app or web client, you can initiate immediate deletion directly:
- 1Open Profile in the mobile app (or Settings on web)
- 2Tap Delete Account
- 3Type
DELETEin capitals to confirm immediate erasure
If you have uninstalled the app or cannot sign in, you can submit a deletion request to our Data Controller:
- •Email from your registered account email
- •Subject:
Account Deletion Request - •Processed and permanently wiped within 48 hours
What data is deleted vs retained?
Permanently Deleted: Your user profile, email address, all handwritten & digital notes, lecture audio recordings, scanned textbook images, flashcard decks, quiz performance records, and focus timer histories are immediately purged from our database and Cloudflare R2 storage.
Retention Policy: Anonymized transaction IDs and compute consumption logs are retained for up to 24 months solely for financial auditing, tax compliance, and billing dispute resolution. Zero note text or user-generated media is preserved.